What are the benefits of having my own store?
Zoppah makes it possible for you to Shop & Ship Goods from China without Going there. You will shop like the Chinese would in China, without you having to worry about currencies and translation issues.
Zoppah has spent the past few years curating systems that makes it possible to ship within 2 weeks to most African countries in a cost effective way. You will thus receive your goods timely like all other citizens of the global world
The Sellers that power Zoppah are amazing men and women from mainly Southern Africa who love shopping and spend most of their time curating online stores in China thus making it possible for you to get the best without putting as much effort as them.
Zoppah has amazing items that haven’t yet trended, with Zoppah you get to be a leader in what ever area you want to focus on.
Do You Ship Internationally?
Yes! Zoppah ships worldwide your shipping fee is calculated at checkout once your goods have been consolidated and the shipping weight realised.
WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?
Yes! Zoppah ships worldwide your shipping fee is calculated at checkout once your order weight has been consolidated
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Clients should expect to receive their orders within 10 to 15 days by Air or 6 to 8 weeks via sea upon payment verification. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into your Zoppah account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW DO YOU SHIP MY ORDERS?
All our orders are sent via the shipment option (Courier, Air Cargo or Sea) you would have chosen.
What Payment Methods Are Accepted?
Different countries have different forms of payments are accepted including Credit/Debit cards, EFT & mobile payments.
WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?
All goods in our store are sold â€˜first-come-first-servedâ€™ basis. To ensure that you get your desired item, it is recommended that you make your payment at checkout.
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once order process has commenced.
Order & Returns
How Do I Track My Order?
After logging into your account, the status of your checkout history can be found under Order History. A tracking number (article tracking number) will be given to you after the receipt given from the Shipping Company
HOW CAN I CHECK IF/WHEN AN ITEM WILL COME BACK IN STOCK?
Most of our items arenâ€™t made in large quantities; therefore items may go out of stock quickly. Please note that items donâ€™t always come back in stock. You can contact us if there is a specific item you’re waiting for.
How Can I Return a Product?
Returns & Exchanges Returns and exchanges are processed on your personal customer backend. Please review our return policy for more information.
WHAT ARE SHIPPING COSTS ON REFUNDS & EXCHANGES?
Shipping costs are subject to the reason for return/exchange. Refer to our return policy for details
HOW DO I ACTIVATE MY ACCOUNT?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service providerâ€™s mailing software may be blocking it. You can try checking your junk / spam folder or contact us
MY ITEM HASNâ€™T BEEN DELIVERED, WHAT SHOULD I DO?
If your item has not been received after the shipment set time period, you should contact us so that we can help you track down your order.Weâ€™re Here to Help ! Contact us